Site and database backup restore issue Monday 6th May 2024 17:42:00

Registrations are open again, backfill for missing releases is about half way done.

We've made good progress with user restoration, if you're still having an issue please use the forgot password link. Any issues after that please reach out to us via help.althub.co.za/contact.

A backfill is underway for missed context, this may slow down new releases.

We're bringing services back online slowly, the site, API and indexing may be slow.

We've restored the corrupted data, however some users will need to reset their passwords in order to sign in.

A detailed review of the incident can be read here > https://help.althub.co.za/data-loss-april-may-2024/

A restoration is underway, we'll mail affected users.

Users who signed up over the last 4-6 weeks may not be able to sign in. We're working to restore from backup, however this may take some time. Please be patient while we work on resolving this.