All systems are operational

Past Incidents

Friday 12th April 2024

Website Search not returning results

We're investigating an issue with search, updates to follow.

  • This has been fully resolved.

  • The fix is out, we're monitoring.

  • The issue has been identified, a fix is underway.

  • Thursday 11th April 2024

    API API load testing

    We're testing some changes against the API - it may be slow or unavailable over the next hour.

  • Testing is complete

  • Wednesday 10th April 2024

    No incidents reported

    Tuesday 9th April 2024

    No incidents reported

    Monday 8th April 2024

    No incidents reported

    Sunday 7th April 2024

    No incidents reported

    Saturday 6th April 2024

    Indexing Infrastructure maintenance updates

    Per the scheduled maintenance, updates will be posted here to track progress.

  • Maintenance is complete, site performance is looking good. We're still ironing out a few bugs, feel free to contact us if you spot any issues.

  • The API has been re-enabled, we're monitoring performance and any errors closely.

  • The frontend site has been re-enabled, we've still got lots of implementations to do across the cluster so things may be slow.

    The API will remain offline for now.

  • All altHUB services are down while we do the core work, we'll be back soon!

  • The API has been disabled. We expect this to come back last due to it's size, traffic volumes and complexity.

  • The maintenance that didn't require downtime is complete, we're moving to more disruptive changes now - starting with indexing which has been disabled while we complete the work.

    Any backfills will be complete once the new hardware has been integrated.