Some systems are experiencing issues

Stickied Incidents

Monday 6th May 2024

Site and database backup restore issue

A backup and restore script has corrupted some data, we're working to restore this urgently.

  • We've completely recovered, keeping up this notice for a few days for context for those who may not have seen this.

  • Registrations are open again, backfill for missing releases is about half way done.

  • We've made good progress with user restoration, if you're still having an issue please use the forgot password link. Any issues after that please reach out to us via help.althub.co.za/contact.

    A backfill is underway for missed context, this may slow down new releases.

  • We're bringing services back online slowly, the site, API and indexing may be slow.

  • We've restored the corrupted data, however some users will need to reset their passwords in order to sign in.

    A detailed review of the incident can be read here > https://help.althub.co.za/data-loss-april-may-2024/

  • A restoration is underway, we'll mail affected users.

  • Users who signed up over the last 4-6 weeks may not be able to sign in. We're working to restore from backup, however this may take some time. Please be patient while we work on resolving this.

  • Past Incidents

    Thursday 25th April 2024

    No incidents reported

    Wednesday 24th April 2024

    No incidents reported

    Tuesday 23rd April 2024

    No incidents reported

    Monday 22nd April 2024

    No incidents reported

    Sunday 21st April 2024

    No incidents reported

    Saturday 20th April 2024

    No incidents reported

    Friday 19th April 2024

    No incidents reported